Policies

— PRIVACY POLICY —

1. Introduction

This Privacy Policy explains how the Company collects, processes, stores, shares, and protects personal data of users who access our website, services, WhatsApp API, RCS messaging tools, and all associated platforms.

We comply with:

• Indian data protection norms
• Information Technology Act, 2000
• WhatsApp Business and Meta Platform Privacy Standards
• Google RCS Data Handling Requirements
• Telecom regulatory guidelines

Your continued use of services signifies consent to the practices outlined.

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2. Information We Collect

We collect the following categories of data:

A. User Information

• Name
• Business name
• Address
• Email
• Phone number
• Identification documents (if required)

B. Device & Technical Data

• IP address
• Browser type
• Device identifiers
• Access logs

C. Cookies & Tracking Data

• Session cookies
• Performance cookies
• Analytics data
• User preferences

D. Message & Communication Data

• WhatsApp templates
• Delivery reports
• RCS communication logs
• Campaign metadata
• Opt-in/opt-out history

Note: We do not access or store the content of WhatsApp end-to-end encrypted messages.

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3. Purpose of Data Collection

We collect data for:

• Account registration
• WhatsApp API onboarding
• RCS provisioning
• Service delivery and optimization
• Verification and compliance
• Data reporting and analytics
• Customer support
• Fraud prevention
• Legal compliance

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4. Consent for WhatsApp & RCS Data Processing

By using WhatsApp API or RCS:

• You consent to your data being processed by Meta, Facebook, Google, and telecom partners.
• You authorize the Company to transmit data required for onboarding or message delivery.
• You agree to comply with opt-in and user consent norms required by WhatsApp/RCS.

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5. Legal Basis for Processing

We process your data based on:

• Performance of contract
• Legitimate business interest
• Compliance with Meta and RCS policy
• Your explicit consent
• Legal obligations

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6. How We Use Collected Data

Your information is used to:

• Provide messaging and automation services
• Deliver WhatsApp and RCS messages
• Maintain secure access
• Prevent spam and abuse
• Improve dashboard functionality
• Analyze usage patterns
• Support regulatory investigations

We do not sell or trade your data with third parties.

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7. Data Retention & Deletion

We retain:

• Account data: Until account closure
• Message logs: As required for audit and compliance
• Opt-in/out proofs: As mandated by TRAI/Meta
• Billing records: As per Indian tax regulations

Deletion Requests:
You may request deletion of:

• Personal details
• Account data
• Stored logs (where legally permitted)

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8. Data Sharing with Third Parties

We may share limited data with:

A. Meta (WhatsApp)

For WhatsApp API verification, message routing, and compliance.

B. Google (RCS)

For enabling RCS campaigns and message delivery.

C. Telecom Operators

For routing SMS fallback, RCS delivery, and sender verification.

D. Legal Authorities

If required under Indian law or court orders.

We do not sell data to advertisers.

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9. Security Measures & Encryption

We implement:

• SSL encryption
• Access control
• Role-based authentication
• Secure data centers
• Firewall protection
• Regular audits
• Encrypted API communication

Despite safeguards, we cannot guarantee absolute security due to external risks.

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10. Cookies & Tracking Technologies

Cookies help us:

• Authenticate users
• Save session information
• Improve dashboard functionality
• Perform analytics

You may disable cookies through your browser, though some features may not function.

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11. Data Transfer & Storage (India-Based)

All primary servers are located in India.
For WhatsApp and RCS services, certain data may be routed through:

• Meta servers (global)
• Google servers (global)

Such transfers occur under their respective compliance frameworks.

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12. User Rights

You have the right to:

• Access your data
• Request corrections
• Request deletion
• Withdraw consent
• Request a copy of retained data
• Lodge a grievance with authorities

We respond to requests within 30 days.

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13. Policy for Children

We do not serve or collect data from children below 18 years.
If such data is discovered, it will be deleted immediately.

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14. Updates to Privacy Policy

We may update this Privacy Policy periodically.
Updated versions will be posted on our website.
Continued use of services implies acceptance.

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15. Governing Law – India

This Privacy Policy is governed by the laws of India.
Jurisdiction: Nashik, Maharashtra

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16. Contact Information

Address: Flat No. 307, Ishwar Pratik Apt, Bodhale Nagar, Near Spring Valley, Nashik – 422011
Contact: 8055582444
Email: samsable.80555@gmail.com